Welcome to KindGive.com, a crowdfunding and community-support platform operated by Kindly Tech LTD, a company incorporated in England and Wales. These Terms and Conditions (the Terms) govern your access to and use of the KindGive.com website and related services (together, the Platform). By visiting, registering an account, launching a campaign, or making a donation, you agree to be legally bound by these Terms.
KindGive.com provides a safe and transparent environment where individuals, charities, and community organisations (Campaign Owners) can raise funds for personal, charitable, and social initiatives, and where supporters (Donors) can make voluntary contributions. The Platform acts purely as a technical and administrative facilitator of these interactions.
Kindly Tech LTD is not a payment institution, bank, investment company, or money-service business, and it does not hold, control, or manage any donor funds at any stage of the transaction process. All payments, fund holdings, and payouts are processed exclusively through independent, regulated third-party payment processor partners (collectively referred to as the Payment Partners).
Our Payment Partners are fully licensed and authorised to perform payment collection, safeguarding, and payout services in accordance with applicable FCA and EU payment regulations. They are responsible for the secure handling and storage of payment information, anti-fraud screening, and compliance with Know Your Customer (KYC) and Anti-Money-Laundering (AML) regulations.
KindGive.com works in cooperation with Payment Partners as independent service providers. Their role is to enable the secure transfer of funds between Donors and Campaign Owners while ensuring compliance with payment laws and safeguarding requirements.
The Payment Partners act as the sole custodians of campaign funds during the donation lifecycle. Donations are received and temporarily held in safeguarded accounts managed by the Payment Partner, not by Kindly Tech LTD. Once a campaign meets its conditions for release, and all compliance checks are satisfied, the Payment Partner disburses funds directly to the verified Campaign Owner.
KindGive.com only receives its platform service fee or commission from the Payment Partner after a successful transaction. At no point does Kindly Tech LTD obtain access to, or control over, donor monies.
This structure ensures that financial risk, fraud exposure, and compliance obligations relating to the movement or custody of funds remain fully managed within the Payment Partner’s regulated framework, while KindGive.com focuses on platform operations, user support, and campaign quality oversight.
By continuing to use the Platform, you confirm that:
If you do not agree to these Terms, you must not access or use the Platform.
KindGive.com may revise these Terms from time to time to reflect updates in law, regulation, or the practices of our Payment Partners. Any material change will be published on the Platform, and continued use of the Platform following such publication constitutes your acceptance of the updated Terms.
For the purposes of these Terms and Conditions, the following definitions shall apply. All capitalised terms have the meanings set out below unless otherwise specified or required by context.
Refers to the website KindGive.com, including all its subdomains, mobile interfaces, applications, and related digital services operated by Kindly Tech LTD. The Platform enables Campaign Owners to create and promote fundraising campaigns and allows Donors to contribute voluntary donations through secure, regulated third-party payment processing systems.
Refers to Kindly Tech LTD, a private limited company registered in England and Wales, which owns and operates the Platform under the brand KindGive.com.
Refers to any individual or entity who accesses, uses, or interacts with the Platform in any capacity, including but not limited to Campaign Owners, Donors, visitors, and administrators.
Refers to an individual, charity, community organisation, or other eligible entity that creates and manages a fundraising campaign on the Platform. Campaign Owners are solely responsible for the accuracy of their campaign content, the lawful use of funds received, and compliance with all verification, KYC, and AML requirements set forth by the Platform and its Payment Partners.
Refers to any individual or organisation that makes a voluntary contribution to a Campaign Owner through the Platform. Donations made via the Platform are processed through regulated Payment Partners, not held or controlled by Kindly Tech LTD.
Refers to any fundraising initiative created and published on the Platform by a verified Campaign Owner for the purpose of collecting donations to support a cause, project, or objective. Each campaign must comply with these Terms, applicable law, and the Payment Partners’ acceptable use policies.
Refers to a voluntary transfer of funds made by a Donor to a Campaign Owner through the Platform, processed and handled entirely by third-party Payment Partners. Donations are not investments, loans, or purchases and confer no ownership, equity, or financial return to the Donor.
Refers to the monetary value of Donations contributed by Donors through the Platform. All Funds are received, held, safeguarded, and disbursed solely by our Payment Partners in accordance with applicable payment regulations. Kindly Tech LTD does not receive, hold, or have custody of any Funds belonging to Campaign Owners or Donors.
Refers to the independent, regulated payment service providers contracted by Kindly Tech LTD to process Donations, perform KYC and AML screening, safeguard Funds, and manage payouts to verified Campaign Owners. These Payment Partners operate under their own regulatory authorisations and terms of service. They do not act as agents, employees, or affiliates of Kindly Tech LTD.
KindGive.com’s relationship with each Payment Partner is based on contractual cooperation, ensuring compliance with financial regulations while maintaining full operational independence. The Payment Partners bear no responsibility for campaign content, donor relations, refund decisions, or disputes between Users.
Refers to the commission or platform fees retained by Kindly Tech LTD for providing technical, administrative, and support services to Users. These fees are distinct from any transaction charges applied by Payment Partners.
Refers to Know Your Customer and Anti-Money Laundering obligations required by applicable financial regulations. These processes may include identity verification, risk assessment, and transaction monitoring conducted by the Platform and/or the Payment Partners.
Refers to these Terms and Conditions, including any policies, amendments, or updates published by Kindly Tech LTD from time to time on the Platform.
Refers to all relevant laws, regulations, and guidelines of the United Kingdom and other jurisdictions that govern the activities of the Platform, Users, and Payment Partners, including but not limited to the UK Companies Act, the Financial Services and Markets Act 2000, the Payment Services Regulations 2017, and the Data Protection Act 2018.
KindGive.com is an online crowdfunding and community-support platform operated by Kindly Tech LTD, a private limited company registered in England and Wales. The Platform provides the digital infrastructure through which Campaign Owners can create, publish, and manage fundraising campaigns, and through which Donors can make voluntary financial contributions to support those campaigns.
The Platform’s function is strictly limited to facilitating communication, visibility, and secure payment processing between Users. KindGive.com does not itself provide financial, investment, or payment services and is not authorised or regulated by the Financial Conduct Authority (FCA) as a payment institution, investment intermediary, or electronic money issuer.
Kindly Tech LTD’s role is purely technical and administrative offering a secure and compliant environment for fundraising campaigns while ensuring that all financial transactions are executed safely through independent, licensed third-party Payment Partners.
KindGive.com collaborates with regulated third-party payment processor partners (Payment Partners) to handle all aspects of payment collection, fund safeguarding, and disbursement. Each Payment Partner is duly authorised under applicable payment regulations (such as the Payment Services Regulations 2017 and Electronic Money Regulations 2011) and operates under the supervision of relevant financial authorities.
When a Donor makes a contribution through the Platform:
KindGive.com never receives, holds, or controls donor funds at any point in this process. The Platform merely transmits transaction instructions and relevant metadata between Users and the Payment Partner using secure APIs or other technical integrations.
Kindly Tech LTD acts solely as a platform operator and service provider. It does not:
All payments, holdings, and payouts are executed exclusively within the licensed Payment Partner’s regulated environment. KindGive.com’s financial responsibility is limited to its own platform service fees and operational charges disclosed to Users.
Kindly Tech LTD fully supports the compliance requirements of its Payment Partners, including obligations related to:
KindGive.com cooperates proactively with Payment Partners and, when required, regulatory or law enforcement authorities to maintain transparent and lawful operations. The Platform also maintains internal risk controls, moderation policies, and manual review procedures to ensure that campaigns and Users comply with these standards.
The Payment Partners operate as independent regulated entities, not as agents, subsidiaries, or affiliates of Kindly Tech LTD. Their terms of service, privacy policies, and compliance procedures are separate from those of KindGive.com.
By using the Platform, Users acknowledge and agree that:
To ensure ongoing trust with its Payment Partners and regulators, Kindly Tech LTD maintains open cooperation and provides accurate data when necessary for compliance or fraud prevention. The Platform’s structure is intentionally designed to minimise financial risk exposure for its Payment Partners while maintaining full traceability and accountability for all transactions carried out through the Platform.
KindGive.com (operated by Kindly Tech LTD) does not hold, store, or control donations or campaign funds. All transactions are processed, held, and disbursed exclusively by licensed and regulated Payment Service Providers (PSPs). The platform only receives its service fee once a donation is successfully processed.
To access the features of KindGive.com, Users must first create an account (Account) on the Platform. Account creation is required for both Campaign Owners and Donors who wish to contribute, manage campaigns, or receive updates.
Users must provide accurate, complete, and up-to-date information during registration, including but not limited to their full legal name, contact details, and verification documents when requested. Registration constitutes a legal declaration that all information supplied is true and not misleading.
Kindly Tech LTD reserves the right to verify the information provided and to suspend or reject any registration that fails to meet our eligibility or compliance standards.
To use the Platform, each User must:
Corporate, charitable, or community organisations may also register accounts, provided they submit valid incorporation documents, proof of address, and authorised representative identification as required by the Platform or its Payment Partners.
All Users particularly Campaign Owners are subject to identity verification procedures in compliance with UK KYC and AML regulations. These procedures may include:
KindGive.com may share relevant data with its Payment Partners solely for the purpose of compliance checks, risk management, or fraud prevention. All such data handling is conducted securely and in accordance with UK GDPR and the Data Protection Act 2018.
Failure to provide required information or verification documents may result in suspension, delayed payouts, or permanent account termination.
Each User is responsible for maintaining the confidentiality of their login credentials and for all activities carried out under their Account. Users must immediately notify KindGive.com of any unauthorised access, security breach, or suspected misuse. The Platform shall not be liable for any losses arising from a User’s failure to safeguard their credentials.
Accounts are personal and non-transferable. Users may not share, assign, or sell their account access to any third party without written consent from Kindly Tech LTD.
Before launching a campaign, a User must submit an application for approval. This process may include:
Approval does not guarantee campaign success and may be withdrawn if new information raises compliance or reputational concerns. Kindly Tech LTD retains the right to decline or remove any campaign at its discretion if it poses a risk to Users, Payment Partners, or regulatory obligations.
The Platform and its Payment Partners may restrict access from certain countries or regions due to regulatory limitations or sanctions. KindGive.com reserves the right to block or suspend accounts linked to prohibited jurisdictions or users engaging in restricted activities under UK law or the Payment Partners’ own risk frameworks.
By registering an Account, each User confirms that:
KindGive.com allows verified Users (Campaign Owners) to create and publish fundraising campaigns for charitable, personal, or community purposes. Each campaign must undergo a review and approval process before it becomes publicly accessible or eligible to receive Donations.
The purpose of this process is to maintain a safe, transparent, and trustworthy fundraising environment, ensuring that all campaigns comply with applicable laws, Payment Partner requirements, and KindGive.com’s internal risk and content standards.
To create a campaign, a verified Campaign Owner must submit:
All information provided must be complete, accurate, and free from misleading or deceptive content. The submission of false, incomplete, or exaggerated claims may lead to rejection or removal of the campaign, and may result in suspension of the Campaign Owner’s account.
Once submitted, campaigns undergo a manual review by KindGive.com’s compliance and moderation team. This review is designed to:
KindGive.com reserves the right to request additional documents or clarification before approving any campaign.The Platform may also consult or share relevant information with its regulated Payment Partners for KYC, AML, or transaction screening purposes.
Approval of a campaign signifies only that it has met the Platform’s internal standards; it does not represent an endorsement, guarantee of success, or validation of factual accuracy by Kindly Tech LTD or its Payment Partners.
Campaign Owners are fully responsible for ensuring that all campaign information including titles, images, descriptions, goals, updates, and outcomes is truthful, transparent, and not misleading in any way. Campaign Owners must promptly correct any errors, omissions, or changes to campaign information.
KindGive.com reserves the right to monitor campaign content continuously and may suspend or remove any campaign that:
All campaigns remain subject to ongoing monitoring after approval. KindGive.com, in coordination with its Payment Partners, may:
This continuous oversight helps safeguard Donors, maintain Payment Partner trust, and ensure transparent use of funds.
KindGive.com cooperates closely with its third-party Payment Partners to ensure that all campaigns meet the standards of regulatory compliance, AML/KYC, and fraud prevention. Campaign approval may be conditional upon confirmation from a Payment Partner that the Campaign Owner has successfully passed its verification process.
The Payment Partners retain full discretion to delay, reject, or block transactions if required under applicable payment or anti-fraud regulations. KindGive.com fully supports and enforces such decisions to protect both the Platform and the integrity of the payment ecosystem.
Kindly Tech LTD reserves the right, at its sole discretion, to:
Such actions may be taken without prior notice where immediate intervention is necessary to mitigate risk or prevent harm.
By submitting a campaign for review, each Campaign Owner acknowledges and agrees that:
All payments are securely handled through regulated PSP partners that operate under FCA supervision. KindGive.com is a non-custodial platform, meaning that all donor funds remain under the control of the payment provider until transferred to verified campaign owners.
All financial transactions conducted through KindGive.com are handled exclusively by independent, regulated third-party payment processor partners (Payment Partners). These Payment Partners are authorised and supervised by relevant financial authorities (including the Financial Conduct Authority (FCA) in the United Kingdom or equivalent regulators in other jurisdictions).
KindGive.com itself does not receive, hold, or manage any Donor funds, nor does it operate as a payment institution, bank, or e-money issuer. The Platform serves only as a technical facilitator, connecting Users to the Payment Partners’ secure systems via approved integrations and APIs.
When a Donor contributes to a campaign through the Platform, the payment process follows these steps:
Kindly Tech LTD, as operator of the Platform:
This non-custodial structure ensures that all monetary transactions occur within the regulated financial environment of authorised Payment Partners, protecting both Users and third-party processors from unnecessary legal or financial exposure.
Each Payment Partner engaged by KindGive.com:
Payment Partners act as independent service providers, not as agents, subsidiaries, or affiliates of Kindly Tech LTD. They have full discretion to delay, block, or reverse payments when legally or operationally required.
By making a Donation through the Platform, each Donor authorises:
Donors acknowledge that their financial relationship for payment processing lies directly with the Payment Partner and that KindGive.com acts solely as an intermediary for campaign facilitation and communication.
Campaign Owners acknowledge and agree that:
Refunds, reversals, or chargebacks (where applicable) are handled in coordination with the Payment Partner in accordance with Section 9 (Refunds, Chargebacks, and Disputes) of these Terms. KindGive.com cooperates fully with the Payment Partner’s procedures and will manage User communications related to refund requests. However, all actual financial transactions remain within the Payment Partner’s controlled system.
Kindly Tech LTD maintains detailed, auditable records of campaign and transaction metadata for compliance, fraud prevention, and reporting purposes. At the request of a Payment Partner, auditor, or regulatory authority, the Platform will share necessary information to assist with risk monitoring or legal compliance.
KindGive.com’s cooperation framework is designed to support Payment Partners in maintaining their own FCA-regulated obligations while ensuring transparency and accountability throughout the fund flow.
This payment structure ensures that:
KindGive.com, operated by Kindly Tech LTD, is fully committed to maintaining high standards of regulatory compliance, transparency, and accountability in all fundraising activities.Although Kindly Tech LTD is not itself a regulated payment institution, it operates in partnership with licensed and supervised Payment Partners, each authorised under the UK Payment Services Regulations 2017, the Electronic Money Regulations 2011, or equivalent European or international frameworks.
To support these regulated entities, KindGive.com enforces robust verification and due diligence procedures for all Users, in line with the requirements of its Payment Partners and the UK’s Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) legislation.
Verification procedures are implemented to:
These controls also help maintain the Platform’s eligibility for cooperation with regulated PSPs and ensure continued trust within the payment ecosystem.
Before any campaign is activated or funds are disbursed, KindGive.com requires Campaign Owners to undergo identity verification and business screening. This may include:
The Platform may perform these checks directly or through its Payment Partners and approved compliance providers. Campaign Owners consent to such screening as a condition of using the Platform.
For risk management purposes, Donors may also be subject to verification, particularly where:
In such cases, KindGive.com or its Payment Partners may request additional information, such as the Donor’s identity, payment method verification, or purpose of donation. Failure to cooperate may result in the delay or cancellation of the transaction.
KindGive.com works closely with its Payment Partners to ensure that KYC and AML standards are consistently applied. This cooperation includes:
Payment Partners retain full authority to approve, decline, or suspend transactions in accordance with their own regulatory responsibilities. KindGive.com fully supports these decisions and enforces them within the Platform.
Verification is not a one-time process. KindGive.com maintains continuous monitoring of account activity to detect potential red flags, including:
If suspicious behaviour is identified, KindGive.com may immediately suspend the relevant campaign, withhold funds pending Payment Partner review, or report the activity to competent authorities.
All verification and compliance data collected under this section is handled in accordance with UK GDPR and the Data Protection Act 2018. KindGive.com and its Payment Partners store data securely, limit access to authorised personnel only, and retain records for the legally required duration to satisfy regulatory and audit obligations.
Users may request information on how their data is processed by reviewing the Platform’s Privacy Policy.
If a User fails, refuses, or is unable to complete the required verification process, KindGive.com may:
KindGive.com shall not be liable for any delay, suspension, or loss resulting from the User’s failure to satisfy KYC or AML requirements.
Campaign owners and payout recipients must complete identity verification and any required KYC or AML checks with our payment partners. Payouts may be paused by the payment partner until verification is complete or risk concerns are resolved.
Our platform fee is 5% unless stated otherwise on the campaign creation page. Processing charges from the payment partner may apply. Fees are shown before a campaign goes live and are explained in the Help and FAQ pages.
Use of the KindGive.com Platform is subject to certain fees and charges that support the operation, maintenance, and development of the service.All fees are clearly disclosed to Users before any transaction is processed. Kindly Tech LTD ensures that fee structures remain transparent and proportionate while aligning with the requirements of its regulated Payment Partners.
KindGive.com does not apply or collect any hidden or undisclosed charges.All platform fees, transaction costs, and payment processing charges are handled and distributed exclusively through the Payment Partner’s system, in accordance with applicable payment regulations.
KindGive.com charges a Platform Service Fee (5%) on each donation processed through the Platform. This Service Fee:
At no point does Kindly Tech LTD directly invoice or charge Donors for this fee. The deduction occurs transparently within the regulated transaction flow managed by the Payment Partner.
In addition to the Platform Service Fee, the Payment Partner may charge its own transaction or processing fees (the Processing Fees) in accordance with its terms of service. Processing Fees typically cover:
Such fees are determined independently by the Payment Partner and are not controlled, modified, or retained by Kindly Tech LTD.
All Donors and Campaign Owners agree that any Payment Partner fees applicable to their transaction will be deducted automatically from the donated amount before payout, ensuring full transparency.
During the donation process, Donors may have the option to include an additional voluntary contribution to help support the operational costs of the Platform. This contribution is optional, clearly disclosed, and entirely separate from the donation to the campaign. It is processed through the Payment Partner’s system and transferred directly to Kindly Tech LTD under the same regulated framework.
The total amount received from a Donor is processed by the Payment Partner, who then:
Kindly Tech LTD’s Service Fee is transferred directly from the Payment Partner to the Company after the transaction has been successfully settled.KindGive.com does not withdraw, transfer, or hold funds directly from Donor accounts at any stage.
KindGive.com is committed to fee transparency. Before confirming a donation or launching a campaign, Users are informed of:
These details are clearly displayed on the donation page or campaign dashboard. Users must confirm their acceptance of the total before proceeding with any transaction.
Kindly Tech LTD reserves the right to modify its Service Fee structure or introduce new charges in the future. Any such changes will be communicated in advance through:
Changes will apply only to future transactions and will not affect donations already processed.
Users are responsible for any taxes, levies, or similar governmental charges that may apply to their donations or campaign income. KindGive.com does not provide tax or accounting advice and encourages Users to consult a qualified professional for any obligations arising from campaign activities.
All Service Fees collected by Kindly Tech LTD are subject to UK taxation laws, and the Company issues invoices or receipts where required by law.
Platform Service Fees are generally non-refundable, except where a donation transaction is cancelled or reversed before it is fully processed by the Payment Partner. In such cases, KindGive.com will coordinate with the Payment Partner to ensure that any applicable fees are refunded proportionally in accordance with their policies.
Refunds and chargebacks are handled through the payment partner that processed the transaction. Because we do not hold funds, any refund timing and settlement follow the payment partner policies and network rules. We will assist donors and campaign owners by coordinating with the payment partner.
All donations made through KindGive.com are considered voluntary contributions made to support campaigns created by verified Campaign Owners.KindGive.com aims to ensure fairness, transparency, and compliance in all refund or dispute matters, while maintaining a clear separation between its role as a platform operator and the responsibilities of its regulated third-party Payment Partners.
Although donations are processed and safeguarded by Payment Partners, Kindly Tech LTD retains full responsibility for the management, review, and resolution of refund and dispute requests between Users.
Payment Partners act solely as technical facilitators of transactions and bear no responsibility for refund policies, donor complaints, campaign outcomes, or loss recovery.
Donations made via KindGive.com are typically non-refundable, as they represent voluntary contributions to independent Campaign Owners. However, refunds may be considered in specific situations, such as:
Refund requests are reviewed on a case-by-case basis by KindGive.com’s support and compliance teams.
Donors seeking a refund must submit a request through the KindGive.com support system or via email to support@KindGive.com, including:
KindGive.com will:
Approved refunds will be processed through the Payment Partner, who will return the funds to the Donor’s original payment method, in accordance with their technical and compliance procedures.
KindGive.com oversees this process but does not directly execute financial transfers.
The Payment Partners are responsible only for:
Payment Partners do not:
All such matters fall under the sole responsibility of Kindly Tech LTD and KindGive.com.
In the event of a chargeback initiated by a Donor through their bank or card issuer, KindGive.com will:
Kindly Tech LTD assumes operational responsibility for all chargeback communications and documentation, ensuring that Payment Partners are protected from direct involvement in donor disputes.
If a chargeback is upheld, the disputed amount may be deducted from the Campaign Owner’s pending balance, or recovered from future payouts, in accordance with these Terms.
Campaign Owners acknowledge and agree that they:
Where a chargeback or refund cannot be recovered from a Campaign Owner’s balance, KindGive.com reserves the right to pursue reimbursement directly from the Campaign Owner or take further action as permitted by law.
KindGive.com encourages Users to resolve disputes amicably through communication and mediation facilitated by the Platform. If a Donor or Campaign Owner disagrees with a refund decision, they may submit a formal complaint to the Platform’s support team for independent review.
Disputes relating to payment execution (such as delays or errors) that arise solely within the Payment Partner’s technical processing environment will be handled by KindGive.com in cooperation with the Payment Partner.
The Payment Partner remains a neutral and non-liable party in all disputes between Users.
If KindGive.com or its Payment Partners identify fraudulent, unauthorised, or unlawful activity, the Platform reserves the right to:
Funds linked to fraudulent activity may be withheld or returned to Donors following a verified compliance review.
All refund and dispute resolutions made by KindGive.com are final once confirmed in writing. The Platform retains full discretion to deny refund requests that lack sufficient evidence or where the campaign has already distributed funds to the Campaign Owner.
To maintain a safe and compliant crowdfunding environment, KindGive.com enforces strict rules regarding the types of campaigns and activities that may be hosted on the Platform.These restrictions are necessary to comply with UK law, Payment Partner requirements, anti-money-laundering regulations, and industry best practices designed to protect Donors, Campaign Owners, and our regulated third-party payment processor partners (Payment Partners).
Campaign Owners may not create or promote any campaign that, directly or indirectly:
Certain activities may be permitted only after enhanced review and written authorisation by KindGive.com and its Payment Partners. These include:
In such cases, additional due-diligence documentation, licensing evidence, or local-law compliance confirmation may be required before approval.
Campaign Owners must use all donations solely for the purpose stated in their campaign description. Funds may not be diverted, transferred, or applied toward any unlawful, unethical, or misleading activity. KindGive.com may require Campaign Owners to provide evidence of expenditure, invoices, or progress updates to confirm proper fund usage.
Misappropriation of funds or failure to comply with campaign obligations may result in:
KindGive.com actively monitors campaigns and transactions for prohibited activity through automated and manual review systems.The Platform may share information with Payment Partners, regulators, or law-enforcement agencies if suspicious or restricted behaviour is identified.
Users are encouraged to report any campaign that appears to breach these Terms by contacting support@KindGive.com. All reports are reviewed promptly and handled in accordance with compliance and risk-management procedures.
KindGive.com and its Payment Partners reserve the right to:
These rights may be exercised at any time without prior notice, in order to protect the integrity of the Platform, Donors, and Payment Partners.
By creating a campaign on KindGive.com, each Campaign Owner agrees to act honestly, transparently, and in full compliance with these Terms, applicable law, and the requirements of the Platform’s regulated third-party payment processor partners (Payment Partners). Campaign Owners are fully responsible for the content, conduct, and outcome of their campaigns, as well as for the lawful and ethical use of all funds received.
Campaign Owners must provide accurate, truthful, and complete information about themselves, their organisation, and the purpose of their campaign. This includes, but is not limited to:
Campaign Owners must promptly correct or update any information found to be misleading or inaccurate. Failure to maintain truthful communication may result in the suspension or removal of the campaign and may be reported to relevant authorities or Payment Partners.
All donations received through KindGive.com must be used solely for the specific purpose described in the campaign. Funds may not be:
KindGive.com may, at its discretion, request proof of fund usage, including receipts, statements, or progress reports. Campaign Owners agree to provide such evidence promptly when requested.
If misuse of funds is identified or reasonably suspected, the Platform may:
Campaign Owners are responsible for ensuring that their fundraising activities comply with all applicable laws and regulations in their jurisdiction, including but not limited to:
KindGive.com may request evidence of compliance at any stage of the campaign review or payout process.
Campaign Owners must fully cooperate with the Platform’s Payment Partners, including:
Failure to meet Payment Partner requirements may delay or prevent payout of funds. KindGive.com is not liable for any delay or loss arising from non-compliance by the Campaign Owner.
Campaign Owners are expected to maintain open and respectful communication with their Donors. This includes:
KindGive.com may intervene if communication standards are not met or if repeated complaints are received from Donors.
Campaign Owners understand and agree that they are ultimately responsible for refund and chargeback costs relating to their campaigns. If a donation is refunded or reversed, the amount may be deducted from future payouts. Campaign Owners must cooperate fully with KindGive.com during refund investigations and provide evidence when requested.
By submitting a campaign, the Campaign Owner confirms that they own or have obtained the necessary permissions to use all text, images, videos, and other materials included in their campaign. Campaign Owners grant KindGive.com a non-exclusive, royalty-free licence to display and promote their campaign content on the Platform and related marketing channels.
Campaign Owners are expected to maintain accurate records of donations received and funds spent. Such records may be requested by KindGive.com or its Payment Partners for compliance or audit purposes. Failure to maintain or produce these records may lead to account suspension, withheld payouts, or removal of the campaign.
If a Campaign Owner breaches any of these responsibilities, KindGive.com may:
Kindly Tech LTD reserves all legal rights and remedies available under applicable law to recover damages, costs, or misused funds arising from any breach of these obligations.
By making a donation through KindGive.com, each Donor acknowledges that their contribution is a voluntary act of support toward a campaign created by an independent Campaign Owner.Donors agree to read and understand all campaign details before completing a donation and to comply with these Terms and any applicable Payment Partner terms of service.
KindGive.com facilitates the transaction process but does not act as an agent, trustee, or intermediary for either party, and it does not hold, manage, or guarantee the funds donated.
All donations made through the Platform are non-reciprocal and voluntary, meaning:
By completing a donation, the Donor authorises the relevant regulated Payment Partner to process the payment and acknowledges that the funds are held and disbursed under that Payment Partner’s regulated framework.
Donors must ensure that all information they provide during the donation process is accurate, complete, and lawful. This includes:
Providing false or unauthorised information may result in the transaction being declined, refunded, or reported to the appropriate authorities.
By making a donation, the Donor:
If a donation transaction fails, is cancelled, or reversed by the Donor’s bank, the Donor remains responsible for any applicable fees or losses incurred.
Donors understand that:
Donors contribute at their own discretion and risk, relying solely on the information provided by the Campaign Owner.
Donors must not:
KindGive.com reserves the right to suspend or terminate any Donor account engaged in prohibited or abusive behaviour and to cooperate with Payment Partners or law enforcement where necessary.
Donors may request refunds only under the circumstances described in Section 9 (Refunds, Chargebacks, and Disputes).Refund requests must be made directly to KindGive.com, which will review each case and, where justified, instruct the Payment Partner to execute the refund in accordance with its regulated refund process.
The Payment Partner is not responsible for reviewing or deciding refund eligibility, and KindGive.com retains sole discretion over refund decisions.
Donors agree to:
The Platform may suspend or restrict access for Donors who violate these behavioural standards.
Donors are responsible for determining whether their contributions qualify for tax deductions or reporting requirements in their jurisdiction. KindGive.com does not issue tax advice or official donation receipts unless required by applicable law or by agreement with verified charitable entities.
Donors agree to indemnify and hold harmless Kindly Tech LTD, KindGive.com, and its Payment Partners from any claim, dispute, or loss arising from:
This indemnity remains valid even after the donation or account closure.
Kindly Tech LTD, operator of KindGive.com, is committed to protecting the privacy, confidentiality, and security of all personal data collected and processed through the Platform.The Company complies fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as other applicable data-protection and privacy laws.This section summarises how we handle personal information in connection with the Platform and our cooperation with regulated third-party payment processor partners (Payment Partners).
Kindly Tech LTD acts as the data controller for personal data collected directly through KindGive.com.Our Payment Partners act as independent data controllers or processors depending on the nature of the transaction when performing payment processing, KYC verification, and anti-fraud screening under their own regulatory obligations.
Each Payment Partner maintains its own privacy policy, available on its website, which governs its independent handling of user data. By using the Platform, Users acknowledge that certain information will be securely shared with these Payment Partners for legitimate operational and compliance purposes.
KindGive.com may collect and process the following categories of personal data:
Sensitive payment details (e.g., full card numbers or bank credentials) are never stored or processed directly by KindGive.com. These are handled solely by our Payment Partners using encrypted, PCI DSS-compliant systems.
We process personal data only where there is a valid legal basis under the UK GDPR, including:
Data sharing with Payment Partners occurs strictly for purposes such as transaction execution, compliance verification, fraud prevention, and payout processing.
KindGive.com may share limited personal data with:
We do not sell, rent, or trade User data. All third parties with access to data are bound by contractual confidentiality and data-protection obligations.
If personal data is transferred outside the United Kingdom or European Economic Area, we ensure that:
Payment Partners performing international payouts are required to maintain equivalent safeguards under applicable payment and privacy regulations.
Personal data is retained only for as long as necessary to fulfil the purposes described above or to comply with legal, tax, and regulatory requirements. Retention periods may vary based on transaction type, AML obligations, or statutory limitation periods. Once retention obligations expire, data is securely deleted or anonymised.
Under the UK GDPR, Users have the right to:
Requests may be submitted to privacy@KindGive.com, and identity verification may be required before processing. Certain rights may be limited where data is retained for legal or regulatory compliance (e.g., AML requirements).
KindGive.com implements strong technical and organisational measures to safeguard personal data, including:
Payment Partners likewise maintain PCI DSS-compliant infrastructure and advanced anti-fraud systems to ensure secure payment processing.
In the unlikely event of a personal-data breach, KindGive.com will:
CommunityDonor.com is registered with the Information Commissioner Office for UK data protection compliance. We do not store full card numbers or CVV data and card processing is performed by our payment partners. Your ICO registration number will be published here once issued.
All privacy-related inquiries should be directed to:Data Protection Officer Kindly Tech LTDEmail: privacy@KindGive.com
Kindly Tech LTD, operator of KindGive.com, is committed to maintaining the highest standards of data security, transaction integrity, and fraud prevention.We design our systems and policies to protect both Users and our regulated third-party payment processor partners (Payment Partners) against unauthorised access, misuse, or criminal activity.
Security is a shared responsibility between KindGive.com, its Users, and its Payment Partners. Each User must also act responsibly in safeguarding their account credentials, devices, and communication channels.
KindGive.com implements a layered security framework that includes:
All sensitive financial information (such as card data or banking details) is processed exclusively by the Payment Partners. KindGive.com never stores or transmits raw payment data through its own systems.
Each Payment Partner integrated with KindGive.com maintains its own independent compliance with:
This ensures that all donations and payouts occur within a regulated, traceable, and fully auditable financial environment.
Users are responsible for maintaining the confidentiality of their account credentials. They must:
KindGive.com shall not be liable for any loss resulting from a User’s failure to secure their account.
KindGive.com maintains robust systems to identify and mitigate fraudulent or high-risk activities. These include:
Our compliance team works in coordination with Payment Partners to investigate suspicious activity and take prompt corrective action when required.
KindGive.com cooperates fully with its Payment Partners, regulators, and law-enforcement agencies to detect, prevent, and address fraudulent or illegal activity. Such cooperation may include:
These actions are taken in accordance with applicable privacy and data-protection laws.
All Users agree to:
Any attempt to engage in fraud, chargeback abuse, money laundering, or identity theft will result in account suspension and potential referral to law enforcement.
Kindly Tech LTD conducts internal reviews and periodic security audits to ensure ongoing compliance with:
Risk assessments are reviewed regularly to identify new threats and update control measures accordingly.
In the event of a suspected or confirmed security incident, KindGive.com will:
Where fraudulent funds are involved, disbursement may be suspended until investigation results are finalised.
Security and fraud prevention are ongoing commitments. KindGive.com continually updates its systems, policies, and staff training to reflect technological advances, evolving threats, and regulatory changes.Feedback from Payment Partners, Users, and auditors is used to strengthen controls and maintain a low-risk operational environment.
We use HTTPS and industry standard security controls. Card data is entered on pages served by our payment partners and is not stored on our servers. We may pause campaigns or payouts if fraud risk is detected or reported by our payment partners.
KindGive.com, operated by Kindly Tech LTD, provides a digital platform that enables Users to create, publish, and support crowdfunding campaigns.The Platform acts solely as a technical and administrative facilitator and does not:
All campaigns, communications, and transactions conducted through the Platform are the sole responsibility of the respective Users involved.
The Platform and all related services are provided on an as is and as available basis. Kindly Tech LTD makes no warranties or representations, express or implied, regarding:
To the fullest extent permitted by law, Kindly Tech LTD disclaims all implied warranties, including fitness for purpose, merchantability, and non-infringement.
To the extent permitted by law, neither Kindly Tech LTD, KindGive.com, nor any of their affiliates, officers, employees, or Payment Partners shall be liable for any:
KindGive.com’s total aggregate liability for any claim relating to use of the Platform shall not exceed the total amount of Service Fees retained by Kindly Tech LTD from the transaction(s) giving rise to the claim.
All third-party payment processor partners (Payment Partners) integrated with KindGive.com operate as independent, regulated entities. Payment Partners:
By using the Platform, Users acknowledge that:
This allocation of responsibility ensures the Payment Partners remain protected from operational or reputational risk related to crowdfunding activity.
Each User (including Campaign Owners and Donors) is fully responsible for:
Users must not engage in fraudulent, abusive, or misleading conduct. Any such activity will result in immediate suspension and potential legal action.
Each User agrees to indemnify, defend, and hold harmless:
from and against any and all claims, damages, liabilities, losses, expenses, and costs (including legal fees) arising out of or related to:
KindGive.com reserves the right to assume control of any matter subject to indemnification at the User’s expense.
KindGive.com may contain links or integrations with third-party services, websites, or applications. Kindly Tech LTD does not control, endorse, or assume responsibility for any external services or their content. Users access such third-party services at their own risk and subject to their respective terms of service.
Kindly Tech LTD shall not be liable for any delay, interruption, or failure in performance caused by circumstances beyond its reasonable control, including but not limited to:
During such events, obligations shall be suspended for the duration of the disruption.
KindGive.com continuously works to ensure the safety and stability of the Platform but cannot guarantee complete protection against all risks. Users understand that no online platform is entirely free from potential vulnerabilities and accept such inherent risks when using digital services.
Kindly Tech LTD, as operator of KindGive.com, reserves the right to suspend, restrict, or permanently terminate any User account or campaign where necessary to protect the integrity of the Platform, comply with legal obligations, or safeguard the interests of Donors, Campaign Owners, and regulated third-party payment processor partners (Payment Partners).
Such actions may be taken with or without prior notice if required for compliance, fraud prevention, or urgent risk mitigation.
Without limiting its other rights, KindGive.com may suspend or terminate a User’s account or campaign for any of the following reasons:
KindGive.com may also restrict access temporarily while investigating suspicious activity or awaiting documentation from the User.
In most cases, the Platform will attempt to notify the affected User by email or dashboard alert before or immediately after suspension, specifying the reason and any steps required for reinstatement.However, KindGive.com reserves the right to suspend accounts without prior notice if doing so is necessary to comply with a Payment Partner directive, legal order, or urgent security requirement.
During suspension:
Users may close their accounts at any time by submitting a written request to support@KindGive.com. Termination will not affect obligations already incurred, including refund requests, chargeback responsibilities, or pending regulatory checks. KindGive.com may retain necessary records for legal, compliance, and audit purposes, even after account closure.
Upon termination, all rights granted to the User under these Terms cease immediately. KindGive.com may:
Funds already held by a Payment Partner will be disbursed, refunded, or frozen according to applicable regulation and the Payment Partner’s own compliance obligations.
KindGive.com and its Payment Partners shall not be liable for any loss of revenue, goodwill, data, or opportunity resulting from suspension or termination carried out in accordance with these Terms or regulatory obligations. Users acknowledge that such measures are essential for protecting the Platform’s lawful operation and for maintaining continued eligibility to work with regulated Payment Partners.
Where possible, KindGive.com may reinstate suspended accounts after the User has:
Reinstatement is granted at the sole discretion of Kindly Tech LTD and may be subject to Payment Partner approval.
All intellectual property rights in and to the KindGive.com Platform including its software, databases, layout, text, graphics, logos, icons, trademarks, trade names, and other materials are owned or lawfully licensed by Kindly Tech LTD.These materials are protected by the UK Copyright, Designs and Patents Act 1988, trademark law, and international intellectual-property treaties.
Users acknowledge that no ownership rights are transferred by accessing or using the Platform. Except as expressly authorised in writing by Kindly Tech LTD, Users may not reproduce, distribute, modify, publicly display, or create derivative works from any part of the Platform.
Campaign Owners and Donors may upload or submit text, images, videos, and other materials (User Content) in connection with their use of the Platform. By submitting such content, Users represent and warrant that:
Users remain the legal owners of their User Content but grant Kindly Tech LTD a non-exclusive, worldwide, royalty-free, transferable licence to:
This licence continues for as long as the content remains published on the Platform and terminates when the content is removed, except where retention is required for regulatory or evidentiary purposes.
KindGive.com, the KindGive logo, and all related marks are trademarks or registered trademarks of Kindly Tech LTD. Users may not use these marks in any manner that suggests endorsement, partnership, or affiliation without prior written consent. All other company names, logos, and product names mentioned on the Platform are the property of their respective owners.
Users must not:
Violation of these restrictions may result in account termination and legal action.
Campaign Owners may refer to KindGive.com in promotional materials solely to indicate that their campaign is hosted on the Platform. Any use of KindGive.com’s name, logo, or branding must:
Unapproved use of Platform branding or imitation of the Platform’s identity is strictly prohibited.
If you believe that content on KindGive.com infringes your copyright, trademark, or other intellectual-property rights, please contact our compliance team at legal@KindGive.com. Include:
Upon receipt, KindGive.com will review the claim, remove infringing content where appropriate, and notify the User concerned.
KindGive.com reserves the right to remove any User Content that:
Removed content may be retained in secure archives as evidence or for compliance with legal and regulatory obligations.
Nothing in these Terms shall be construed as granting Users any intellectual-property rights or licences related to the logos, trademarks, or systems of the Platform’s Payment Partners. All such rights remain the sole property of their respective owners and are used by Kindly Tech LTD strictly under contract or integration agreements.
Kindly Tech LTD, operator of KindGive.com, is committed to conducting all operations in full compliance with applicable UK laws, financial regulations, and the requirements of its regulated third-party payment processor partners (Payment Partners). The Company maintains a strong compliance framework to prevent financial crime, protect users, and support transparent and lawful crowdfunding activities.
KindGive.com’s internal compliance policies are guided by principles established under:
KindGive.com fully cooperates with:
Such cooperation may include:
All disclosures are made in compliance with data-protection and confidentiality laws.
KindGive.com works closely with its Payment Partners to ensure joint compliance with relevant financial and regulatory requirements. This includes:
Kindly Tech LTD acknowledges that its Payment Partners operate under independent regulatory obligations and agrees to support their efforts to maintain full compliance with applicable financial laws.
To maintain transparency and compliance integrity, KindGive.com:
All records are securely stored and accessible only to authorised personnel bound by confidentiality obligations.
KindGive.com may, without prior notice to Users, disclose relevant information to regulators, Payment Partners, or law-enforcement agencies where required by:
Such disclosures are limited to the minimum information necessary to satisfy legal requirements and will be carried out in a secure and traceable manner.
All Users (Donors and Campaign Owners alike) are required to cooperate with any compliance, audit, or legal investigation conducted by:
This includes promptly providing identification, documentation, or clarifications requested for lawful verification purposes. Failure to cooperate may result in suspension, account termination, or withheld payouts.
KindGive.com complies with all applicable UK, EU, and international sanctions regimes, including those administered by HM Treasury and the Office of Financial Sanctions Implementation (OFSI). The Platform prohibits:
All transactions are screened for sanctions compliance by both the Platform and its Payment Partners prior to processing.
If a User’s account or campaign is the subject of an official legal or regulatory inquiry, KindGive.com may:
KindGive.com shall not be liable for any losses resulting from compliance with such lawful requests.
Kindly Tech LTD maintains confidential reporting channels for employees, contractors, and partners to report suspected breaches of law, policy, or ethical standards. All reports are investigated impartially and, where appropriate, escalated to relevant authorities or Payment Partners.
The Company appoints a Compliance Officer responsible for:
Inquiries relating to compliance matters may be directed to compliance@KindGive.com.
We will cooperate with law enforcement, regulators, the Fundraising Regulator, and our payment partners for investigations, lawful information requests, and fraud or AML reviews.
Kindly Tech LTD, operator of KindGive.com, reserves the right to amend, update, or modify these Terms and Conditions at any time. Updates may be made to reflect:
All amendments are made with the purpose of maintaining a transparent, lawful, and safe environment for Users and Payment Partners.
KindGive.com will notify Users of material changes to these Terms through one or more of the following methods:
Users are encouraged to review the Terms periodically to stay informed of the most recent version.The effective date of each update will be displayed clearly at the top of the document.
By continuing to access or use the Platform after the revised Terms take effect, Users agree to be bound by the updated version.If a User does not agree to the revised Terms, they must immediately cease using the Platform and may request account closure in accordance with Section 16 (Suspension and Termination).
KindGive.com maintains contractual relationships with regulated Payment Partners, and some amendments may be required to comply with those partners’ evolving operational or regulatory requirements. In such cases:
This approach ensures uninterrupted payment processing and continued adherence to financial regulations.
KindGive.com maintains archived versions of previous Terms and Conditions for recordkeeping and audit purposes.Users may request access to prior versions by contacting legal@KindGive.com. Archived copies are retained for a minimum of six years or longer if required for regulatory or contractual compliance.
Kindly Tech LTD may also update its Service Fee structure, Privacy Policy, or related documents from time to time. Where such changes materially affect User rights or obligations, notice will be provided in the same manner as set out in this section. Revised fees or policies will apply only to future transactions and will not retroactively alter completed donations or payouts.
If any amendment is required to comply with applicable law or the directive of a regulator, court, or Payment Partner, such amendment may take immediate effect without prior notice. KindGive.com will publish the change as soon as practicable and ensure that affected Users are informed promptly.
These Terms and Conditions, and any dispute or claim arising out of or relating to them, the Platform, or any transaction facilitated through KindGive.com, shall be governed by and construed in accordance with the laws of England and Wales.This includes, but is not limited to, compliance with the Companies Act 2006, Consumer Rights Act 2015, Data Protection Act 2018, and all relevant UK and EU financial-services regulations applicable to crowdfunding and online payment facilitation.
Users agree that the courts of England and Wales shall have exclusive jurisdiction to hear and determine any dispute, controversy, or claim arising under or in connection with these Terms, the Platform, or its use. By using the Platform, Users consent to this jurisdiction and waive any objection to venue or forum.
The Platform may be accessed from outside the United Kingdom. Users who access or use KindGive.com from other jurisdictions do so at their own initiative and are responsible for compliance with all applicable local laws and regulations. KindGive.com does not represent that its Platform or services are appropriate or lawful for use outside the UK, and it may restrict access from jurisdictions subject to sanctions or high-risk classification by its Payment Partners.
Nothing in this Section shall limit the independent legal obligations of KindGive.com’s regulated Payment Partners under their respective jurisdictions. Payment Partners operate under their own licences and regulatory frameworks; however, the contractual relationship between Users and Kindly Tech LTD remains governed exclusively by the laws of England and Wales.
For general questions about the Platform, your account, or these Terms, please contact the KindGive.com support team using the details below. Our staff aim to respond to all queries promptly and in accordance with applicable service and compliance standards.
Email: support@KindGive.comWebsite: https://www.KindGive.com
If you have a concern about our fundraising practices contact compliance@KindGive.com. We will acknowledge within 5 working days and aim to respond within 20 working days.
If you are not satisfied you may refer your complaint to the Fundraising Regulator at www.fundraisingregulator.org.uk/make-a-complaint.
KindGive.com follows the Fundraising Regulator Code of Fundraising Practice and is completing registration. Once approved we will display the official badge on this website.
For legal, regulatory, or compliance-related matters including data-protection, AML/KYC, or law-enforcement requests correspondence should be directed to:
Compliance Department Kindly Tech LTD Email: compliance@KindGive.com
Requests or notifications concerning intellectual-property rights, platform misuse, or formal disputes may also be submitted through this address.
For matters relating to personal-data rights, privacy concerns, or access requests under the UK GDPR or Data Protection Act 2018, please contact:
Data Protection Officer Kindly Tech LTD Email: privacy@KindGive.com
Users may also submit data-protection complaints directly to the Information Commissioner’s Office (ICO) at https://ico.org.uk if they believe their rights have been infringed.
Kindly Tech LTD Registered in England and Wales Company Number: 16459346 Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Director: Omaya Najami Email: omaya@KindGive.com Phone: +44 02035764445
All formal notices under these Terms must be sent by email to the addresses provided above or by post to the Company’s registered office. Notices will be deemed received: