Privacy Policy - KindGive

KindGive Privacy Policy

💡 Payments are processed and held by our regulated payment partner. Kindly Tech LTD and KindGive.com do not hold or manage donor funds

At KindGive, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe, transparent, and responsible manner. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Platform. By using KindGive, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you must not use the Platform.

How to Reach Our Data Protection Officer

If you have any questions, concerns, or requests regarding your personal data, or if you wish to exercise your rights under data protection laws, you can contact our Data Protection Officer (DPO) at:

  • Email:

Our DPO is responsible for overseeing compliance with data protection laws, including the General Data Protection Regulation (GDPR) and other applicable regulations. They are also available to assist you with any inquiries or concerns about how your personal data is processed.

What Information We Collect

We collect various types of information to provide and improve our services, ensure the security of the Platform, and comply with legal obligations. The information we collect includes:

  • Personal Information: This includes your name, email address, phone number, postal address, date of birth, and payment information (such as credit card details or bank account information).
  • Account Information: This includes your username, password, and other details you provide when creating or managing your KindGive account.
  • Campaign Information: This includes details about the campaigns you create, such as the purpose of the campaign, the target amount, updates you post, and any media (photos, videos, etc.) you upload.
  • Contribution Information: This includes details about the contributions you make, such as the amount, date, recipient, and any messages you include with your donation.
  • Technical Information: This includes your IP address, browser type, device information (such as device type and operating system), and other technical data collected when you access or use the Platform.
  • Usage Information: This includes information about how you interact with the Platform, such as the pages you visit, the features you use, and the time and duration of your visits.
  • Communication Information: This includes any correspondence you have with us, such as emails, chat messages, or support tickets.

We may also collect information from third-party sources, such as social media platforms (if you choose to link your account) or payment processors, to verify your identity or enhance your experience on the Platform.

How We Use Your Information

We use your information for the following purposes:

  • To Provide Our Services: We use your information to operate, maintain, and improve the Platform, including processing contributions, managing campaigns, and providing customer support.
  • To Communicate with You: We use your information to send you updates, notifications, and other communications related to your use of the Platform. This includes transactional emails (e.g., donation receipts) and promotional emails (e.g., newsletters).
  • To Personalize Your Experience: We use your information to tailor the content and features of the Platform to your preferences and interests. For example, we may recommend campaigns or causes that align with your past contributions.
  • To Ensure Security: We use your information to detect and prevent fraud, abuse, and other unauthorized activities on the Platform. This includes monitoring account activity and verifying user identities.
  • To Comply with Legal Obligations: We use your information to comply with applicable laws, regulations, and legal processes. This includes responding to lawful requests from government authorities or courts.
  • To Analyze and Improve Our Services: We use your information to analyze trends, track usage patterns, and improve the functionality and performance of the Platform. This may involve aggregating and anonymizing data for statistical purposes.

How We Share Your Information

We may share your information with the following parties, as necessary to provide our services or comply with legal obligations:

  • Campaign Creators and Contributors: We may share your information with the creators of campaigns you contribute to or with contributors to your campaigns. For example, if you donate to a campaign, the campaign creator may receive your name, donation amount, and any message you include.
  • Service Providers: We may share your information with third-party service providers who assist us in operating the Platform. This includes payment processors, hosting providers, customer support services, and marketing agencies. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Authorities: We may share your information with law enforcement or other government authorities if required by law or to protect our rights and the rights of others. This includes responding to subpoenas, court orders, or other legal processes.
  • Business Transfers: We may share your information in connection with a merger, acquisition, or sale of assets. In such cases, we will notify you and ensure that your information remains protected under the terms of this Privacy Policy.
  • With Your Consent: We may share your information with third parties if you provide explicit consent. For example, if you choose to share your campaign on social media, we may share your information with the relevant platform.

Your Rights

Under data protection laws, you have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., if we are required to retain the information for legal or regulatory purposes).
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances (e.g., if you dispute the accuracy of the data).
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing or profiling.
  • Data Portability: You have the right to request that we transfer your personal information to another organization or directly to you, where technically feasible.

To exercise any of these rights, please contact our Data Protection Officer at . We will respond to your request within the timeframes required by law.

How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: We use encryption to protect sensitive information, such as payment details, during transmission and storage.
  • Access Controls: We restrict access to your personal information to authorized personnel only, on a need-to-know basis.
  • Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
  • Employee Training: We provide regular training to our employees on data protection and security best practices.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we are committed to taking all reasonable steps to protect your information.

International Data Transfers

KindGive operates globally, and your personal information may be transferred to, stored, and processed in countries outside your country of residence. These countries may have different data protection laws than your jurisdiction. When we transfer your information internationally, we take steps to ensure that it is protected in accordance with this Privacy Policy and applicable laws. This may include using standard contractual clauses or other legal mechanisms to safeguard your data.

Children's Privacy

KindGive is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete the information as soon as possible. If you believe that we may have collected information from a child under 16, please contact us at .

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you of significant changes through the Platform or by email. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or our data practices, please contact us at:

  • Email:
  • Mailing Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

We are here to assist you and ensure that your experience with KindGive is safe, secure, and enjoyable.